Terms & Conditions

1. Educational Services

Luminari Education is a trading name of Mei Fong Chan, providing independent private tuition and educational consultancy based in Winchester, United Kingdom. By booking a session or engaging our consultancy services, parents, guardians, and adult students (“Clients”) agree to be bound by these Terms & Conditions.

2. Bookings & Payment Terms

  • Tuition Fees: Lesson rates are charged in accordance with the fee structure agreed upon booking or as specified in the official course proposal and invoice issued by Luminari Education. Rates are subject to periodic review, with prior written notice provided for any future adjustments.

  • Payment Settlement: Lessons are billed on a Monthly in Advance basis. Invoices must be settled prior to the commencement of the scheduled session block or strictly by the due date stated on the invoice. Payments are accepted via direct bank transfer or secure electronic payment method.

  • Package & Block Sessions: Pre-booked block sessions must be redeemed within the specified timeframe or academic term agreed upon booking. Unused sessions within a block are non-refundable and non-transferable once the specified timeframe elapses.

3. Cancellation & Rescheduling Policy

  • 24-Hour Notice: If a student needs to cancel or reschedule a lesson, at least 24 hours’ advance notice must be provided via email or direct message.
  • Late Cancellations: Lessons cancelled with less than 24 hours’ notice, or missed lessons (no-shows), will be charged in full and are non-refundable.
  • Tutor Cancellations: If Luminari Education needs to cancel a session due to illness or unforeseen circumstances, the session will be rescheduled at a mutually convenient time or fully credited.

4. Parent & Guardian Responsibilities (Minors)

For students under 18 years of age, all initial bookings, financial agreements, and communication must be authorized and conducted by a parent or legal guardian. Parents/guardians are responsible for ensuring the student has a stable internet connection and suitable environment for online tutorials.

5. Intellectual Property Rights

All original lesson materials, slide decks, custom translation exercises, and exam preparation frameworks provided by Luminari Education remain the exclusive intellectual property of Mei Fong Chan. Materials are for the personal, non-commercial use of the enrolled student only and may not be copied, distributed, or shared with third parties.

6. Limitation of Liability & Exam Disclaimer

While Luminari Education is dedicated to helping students achieve top grade boundaries (e.g., Grade 9 GCSE, IB 7, A-Level A*), we are an independent consultancy and not an official examination board. We cannot guarantee specific final examination results. Ultimate exam performance rests with the student’s independent efforts.

7. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at mei@luminarieducation.co.uk.

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